1. What information do we collect:
We may collect, store and use the following kinds of information:
a) information about the computer (or other electronic device) you use to connect to us with, its operating system, your IP address, geographical location, browser type, application type, and referral source, as well as information regarding which Internet service provider or mobile network you use;
b) information about how you use the site such as the number of page views, the pages and links you access, the time you access the site and duration you are on it, the website you came to our site from, the website you visit after leaving our site, and any selections or choices you make when using the site.
c) your preferences, your selections and any comments that you choose to leave on our pages;
d) your reviews and ratings on our products and pages;
e) Payment and transaction information including information relating to any purchases you make of our goods or services. We will keep records of the products and services you purchase from us and the payment method you use for the transaction.
f) Personal information: information that you provide to us for the purpose of registering with us, demographic data that you enter via a form on our site, that you provide us with when you enter a competition or promotion, that you provide us when you communicate with us via email or mail and information that you provide us with when you purchase from us. This information includes your name, your email address, your telephone number and addresses associated with your account;
g) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;
h) any other information that you choose to send to us either via fax, mail or email, or through any other electronic file transfer or storage service.
2. How we use the information we collect
We use the types of information we obtain from you in the following ways.
a) To process your order
b) To contact you about your purchases
c) To communicate with you in reply to any complaints, issues, requests you make including any quotation requests
d) To send you your purchases
e) To send you quotations, invoices, statements
f) To collect payment from you
g) To provide third parties such as couriers and delivery service agents in connection to delivering your order
h) To provide to third parties such as advertises, marketers and other service agents for the purpose of gathering and analysing statistical information about usage on our site. This information will not personally identify you
i) To improve your use, navigation and browsing experience on our website
j) To send you information regarding any products or services we think may be of interest to you
k) To send you our newsletter and any marketing material
l) To notify you of upcoming competitions and promotions
m) We will use information about fraudulent or criminal activity relating to your account for the purposes of preventing fraud or crime.
3. Information we share with third parties:
We may share your information with the following third parties:
a) Our subsidiaries and holding companies
b) Couriers and delivery service agents in connection to delivering your order
c) Buyers and prospective buyers of our business or any asset part which we are selling
d) Third party such as law enforcement, government, regulators and other parties for legal reasons who we are under a legal obligation to disclose your personal information to
e) To third party in order to exercise or defend our legal rights, property or safety or the rights, property or safety of others. This also includes disclosure of your personal information to others for the purposes of detecting and investigating illegal activities and breaches of any agreement we have with you.
f) To our advertising partners and marketing services agents who we enlist to advertise and promote products, competitions and special promotions. We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
g) To providers of statistical services for the purposes of collating statistical information about our users and their behaviour. Our users cannot be personally identified from this information.
Our Site uses “cookies” to enhance user experience. Cookies are files, which are sent by us to your computer or other electronic access device, which we can access when you visit our site in future. We use the data we obtain from cookies to help run the website more effectively, to improve the website’s functionality, usability and navigation, and for advertising and marketing purposes. We may also use that information to recognise your computer when you visit our website, and to personalise our website for you thus improving your experience with it.
Most internet browsers allow you to control and/or refuse to accept cookies. If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.
Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.
5. International data transfers
6. Security of your personal data
We take all reasonable steps to ensure your personal information is handled securely and to prevent its loss or misuse.
We store the information that you provide us on secure servers and reputable data storage services. Any financial transactions you make are encrypted and we use reputable merchant services like Paypal to carry out those transactions.
Unfortunately sending information over the internet is inherently insecure and as a result we cannot guarantee the security of any data transmission.
Users can also reduce the risk of data misuse by keeping their website access information secure. We will never ask you to provide us with any passwords.
7. Policy amendments
8. Your rights
9. Third party links
From time to time we may include links on our website to third parties such as our partners, service providers, stockists, retailers and affiliates. If you choose to click on these links please note that we are not responsible or liable for their policies. It is your responsible to read their policies before you choose to engage with those website.
10. Updating information
It is your responsibility to ensure the information we have for you is up to date. We do not take responsibility for any lost orders, nor delivery or wrongful delivery if it has resulted from you failing to update your personal information with us.
Last modified May 2015
Copyright © Defacto4 2015