Why is my item slightly different to the picture?
As our items are handcrafted, please allow +/- 5mm variations in stated dimensions. For larger items such as furniture, this could be 10mm. Also, as the items are completely made and painted by hand, allow for small differences in stains, varnishes and paint finishes.
Almost all our items are made from reclaimed pallet wood. We often like to use the natural prints and imperfections in the wood as features in our items. Please allow for small cosmetic dissimilarities in our items, and consider that each piece is a truly unique specimen.
How long for my item to be built?
This depends on your order. If you have ordered a Stock Item, it may either be available in small quantities but in most cases it will need to be built. We usually allow 2-3 working days for the manufacturing run.
Non-stock Items such as artwork are available to ship right away.
If you ordered furniture, the lead time for building is usually 2-3 weeks.
For larger projects and commissioned jobs, time of delivery will depend on the size of the project and will be provided to you at the point of quoting the job.
Please bear in mind that during Christmas and Valentines, our busiest periods, it may take a little longer for us to deliver on jobs. However you will be notified if this is the case at the point of ordering.
We are honest with our customers and want to ensure they are always kept in the loop. If there is any variation to normal lead times or indeed to any of our normal procedures, you will be notified straight away.
When will my order be delivered?
Once the item is available for shipping, we despatch straight away. Shipping depends on your location. Shipping to the UK and EU is 3-5 days with priority postal service.
For delivery to anywhere please allow 7-10 days delivery time.
What payment methods do you accept?
Currently we are able to accept payment via direct deposit, VISA, MasterCard, American Express and Paypal. We use Paypal to process VISA, MasterCard and American Express payments.
If you choose to pay with Paypal or your credit card at checkout on our site, you will be re-directed to Paypal. You may either use your Paypal account to process the payment, or select the second option “Pay with Credit Card”, to use your credit card to finalise the transaction.
If I order more than one item, can I receive a discount on shipping?
Yes! Our shipping rate table has been configured to combine the weights and dimensions of your cart items.
For large orders and for shipping of heavy and bulky items however, we will contact you to provide you with a shipping quotation.
I am interested in become a reseller of Defacto, where do I enquire?
Sure. We are constantly building our distributor network. We select distributors and retailers based on their location, market share and industry in which they operate. If you believe you take on our product, please contact us on the form below.
Are all your items handmade?
On the Details of each item, under the second tab, “Specifications”, you will find information regarding how the “Make” of the item. This designates the manufacturing and building process.
The great majority of our products are marked “Full Handmade” . This means that apart from any initial preparation of the wood, all aspects in the creation of the item are completed by hand. This includes cutting, decoration, assembling, painting and finishing.
In other cases, the “Make” field in the Specifications tab, will indicate the major building or manufacturing process involved in creating the item.